That Annoying "Comm Fail": Why You May Be Receiving More (Part 2 of 2)
If your alarm system still relies on a traditional telephone line, be sure to read our previous post explaining why you may be receiving a "Comm Fail" message from your alarm panel. The good news is that modern communicators are faster, more reliable, and specifically designed for today's communication networks.
Cellular Networks
Cellular communicators are quickly becoming the preferred solution for alarm monitoring. These devices send alarm signals directly over commercial wireless networks rather than relying on telephone infrastructure. Many modern cellular communicators also provide mobile app access, allowing users to arm and disarm the system, manage user codes, and, when integrated with cameras, remotely view their facility. The downside is the alarm system is dependent on a cellular network to communicate with the monitoring center and local outages can affect communication.
Private Radio Networks
Private radio networks, often referred to as “mesh networks,” send alarm signals over a dedicated radio network built specifically for alarm communications rather than through a commercial cellular provider. Communicators within the network can relay signals from one location to another, allowing the network to use an alternate path when one route is unavailable. Because these networks are designed specifically for life-safety and security communications, they are often less dependent on the performance of commercial cellular networks thus reduce exposure to large cellular outages. The downside is that service depends on having enough nearby communicators and receiving equipment to maintain strong coverage. This type of communication does not allow for remote control of panel.
Internet Communication
Internet communication is exactly what it sounds like. The alarm communicator sends signals through your facility's internet connection rather than a telephone or cellular network. It can provide a fast and highly reliable communication path and is not affected by cellular coverage or local radio conditions. The downside is that the alarm system still depends on the building’s internet equipment, network configuration, and electrical power. A damaged fiber line, internet outage, router failure, or loss of power can interrupt communication.
To Summarize
The transition away from copper telephone networks is no longer a future issue. It is happening today. Organizations that proactively modernize their alarm communications can improve reliability, reduce the risk of communication failures, and help ensure critical alarm signals reach the monitoring center when needed.
Security Solutions Northwest can evaluate your existing alarm, fire alarm, elevator phone, or emergency communication system to determine whether it still relies on a POTS line or other legacy communication technology. We'll recommend modern communication solutions tailored to your facility and designed to improve reliability, reduce disruptions, and keep your system connected when it matters most. Click the button below for a no obligation quote.
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