IT Specialist

Security Solutions NW is looking for an employee to expand our IT staff. 

The company is a General Contractor with an accompanying Electrical Contractor License.  This position is onsite at our Bellingham office with regular onsite visits to jobsites within Washington State. 

RESPONSIBILITIES: 
Although responsibilities will overlap between staff, the position would cover these duties:

  • System support professional – work with vendors/manufacturers to troubleshoot products; do RMA work as needed
  • Camera & Access control
  • Network design, deployment, security & support
  • Product testing; research; review
  • Support of existing systems
  • Customer technical support
  • Preventive maintenance of customer’s systems with Service Agreements
  • Equipment programming
  • Support installation crews to deploy equipment & systems
  • Build camera servers
  • Sales design support
  • Network & password security
  • Work with Outside IT personnel for customer network access
  • Troubleshoot customer’s networks when they cause issues for our equipment
  • Service calls
  • Customer training
  • Video health
  • Managed access
  • Access control
  • Camera network & backup (storage) & design
  • Viewpoint Remote Guard Systems – camera set-up and training; site paperwork
  • Track & document customer sites, equipment, IP info, passwords, network information & licenses
  • Configure Managed Access accounts

Regular business hours are 8:00 a.m. to 5:00 p.m.   There will be occasional work outside of regular business hours (usually with prior planning), and shared on-call duties rotated among staff.

REQUIREMENTS:

5+ years of experience supporting end users and administration Windows servers/networks in a business environment.

Skills with SMB/SME network management such as scripting, group policies, documentation, automated monitoring tools and trouble ticket systems;

  • Must pass alcohol/drug test at time of hire and randomly throughout employment (includes medical and recreational MJ)
  • Must be an insured, licensed driver with a reliable vehicle
  • Must be able to lift 50 pounds
  • Must be able to use stairs
  • Must have strong verbal and written communication skills, an aptitude to learn new things, and a passion for technology
  • Ability to work with a team and communicate effectively
  • Ability to multi-task and adapt to changes quickly
  • Ability to stay on task and work independently with minimal supervision

CERTIFICATIONS:  

Certifications are respected, but not required; For this job CCNA/CCNP and MCSA/MCSE type skills are needed.

Prior MSP/Consulting experience is beneficial as your Work Orders will need to show what you worked on.

COMPENSATION & BENEFITS:

Position is full time, hourly.  Overtime will be paid, if work exceeds 40 hours in pay period
Bi-weekly paychecks
Paid PTO that may be used for paid vacation, holidays or sick time
Two paid holidays per year
Medical Benefits
401k Plan

Please send resume and cover letter.  Candidates that appear to be a good match will be emailed to get more details on your experience with various IT systems, brands and products.  Finalists from that will be contacted for a phone interview.